Shipping policy

Fabiha Store

Last updated: February 17, 2026

At Fabiha Store, we strive to deliver your orders quickly, safely, and reliably across Pakistan. This Shipping Policy explains our shipping process, timelines, costs, and related terms. By placing an order with us, you agree to these terms.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days (Monday–Saturday, excluding public holidays).
  • Processing time starts after order confirmation and successful payment verification (or COD order approval).
  • We may take longer during peak seasons (Eid, sales events) or due to unforeseen issues — we'll notify you via email/SMS if needed.

2. Shipping Destinations

  • We currently ship only within Pakistan (all major cities and most remote areas via our courier partners).
  • We do not ship to P.O. Boxes in some cases — please provide a complete street address.
  • International shipping is not available at this time. If this changes, we'll update this policy.

3. Shipping Methods and Delivery Times We partner with reliable local couriers (such as TCS, Leopard, BlueEx, or others based on your location).

  • Estimated Delivery Times (after dispatch):
    • Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, etc.): 2–4 business days
    • Other cities/towns: 3–7 business days
    • Remote/rural areas: 5–10 business days
  • These are estimates only. Actual delivery may vary due to weather, courier delays, public holidays, address issues, or high demand.
  • We are not responsible for delays caused by third-party couriers, but we'll help track and resolve issues.

4. Shipping Costs

  • Shipping charges are calculated and shown at checkout based on order weight, size, destination, and selected method.
  • Typical rates (approximate — final shown at checkout):
    • Standard shipping: PKR 200–400 (varies by location)
    • Free shipping: On orders above PKR [e.g., 3000 or your threshold] — we'll apply automatically if eligible.
  • Cash on Delivery (COD) orders may include an extra COD handling fee (shown at checkout if applicable).
  • All prices are in Pakistani Rupees (PKR). No hidden fees — what you see at checkout is what you pay.

5. Cash on Delivery (COD)

  • COD is available for most orders in Pakistan.
  • Payment must be made in cash (or via mobile wallet if courier allows) upon delivery.
  • For COD: The full amount (product + shipping + any COD fee) must be paid to the courier.
  • If you refuse to accept/pay for the order on delivery, return shipping charges + any restocking fees may apply, and future orders may require prepaid payment.

6. Tracking Your Order

  • Once shipped, you'll receive a tracking number via email/SMS/WhatsApp.
  • Track your order on the courier's website or contact us for updates.

7. Lost, Damaged, or Delayed Shipments

  • If your order is lost or significantly delayed, contact us within 7 days of the expected delivery date.
  • For damaged items: Inspect upon delivery. Report visible damage to the courier immediately and notify us with photos within 48 hours.
  • We'll work with the courier to resolve issues (replacement/refund as per our Return Policy).
  • We are not liable for delays or losses beyond our reasonable control.

8. Incorrect Address or Failed Delivery

  • You are responsible for providing a correct and complete delivery address.
  • If delivery fails due to wrong/incomplete address, unavailability, or refusal: Extra redelivery charges or return fees may apply.
  • Multiple failed attempts may result in order cancellation and deduction of shipping costs.

9. Changes to This Policy We may update this Shipping Policy from time to time. Changes will be posted here with a new "Last updated" date. Continued use of our service after changes means you accept them.

Contact Us Questions about shipping? Reach out: Email: usman.farbeez@gmail.com Phone/WhatsApp: 03012398005

Thank you for shopping with Fabiha Store — we appreciate your business